Frequently Asked Questions

Do you deliver internationally?


We are based in the UK, but we deliver worldwide.

Europe

International Standard Tracked costs £8 and is delivered within 3-5 working days

International Standard Tracked and Signed costs £9 and is delivered within 3-5 working days.

US/Australia/Canada

Tracked costs £13 and is delivered within 5-7 working days.

Rest of the world

Tracked costs £13.50 and is delivered within 5-7 working days.

Saudi Arabia

Tracked and Signed costs £16.99 and is deliverd within 3-7 working days.




How long does dispatching and delivery take?


We aim to dispatch within 1 working day of receiving your order. Delivery: UK 1-2 working days (Includes Saturday) International To Europe: 3-5 working days Rest of the world: 5-7 working days




Return and Exchange Policy?


Please note the nature of each of our pieces being limited or a one off, so please consult sizing before placing your order.

Each piece is carefully checked and will only be dispatched once approved.

We accept returns and exchanges within 30 days if you're unhappy with the item however we only pay for the shipping/delivery cost back if the item is faulty. Once we have been informed that you would like a refund, we expect the piece to be posted for return within 2 days. Due to hygiene care we do not allow earrings to be returned.




But what if I’m unsure on sizing?


Each piece has specific size measurements in the description to refer to.

All measurements are in inches

If you still have any size enquiries, please contact us and we’ll be more than happy to answer them.




What is the silver jewellery made of?


All of our silver jewellery pieces are made of Oxidised, Tibetan or German silver. The composition of Oxidised silver has alloys like copper and zinc. It is exposed to Sulfur or Silver Black which contains Hydrochloric acid to get the oxidised effect. Tibetan Silver includes copper-tin, and copper-nickel alloys, zinc alloys and other alloy compositions, as well as base metals such as iron plated with a silver alloy. German Silver is an alloy of copper, zinc and nickel, sometimes also containing lead and tin. We advise protecting these metals from moisture (including water, sweat or humidity where possible) to ensure they stay in their original condition.





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